Return & Refund Policy

We want you to love your order. If something is not right, you can exchange it as explained below. We do not offer refunds.

Exchange window

You can request an exchange within 7 days of delivery.

Conditions

• The item is unused, unworn and in the same condition you received it
• It is in its original packaging, with any tags and accessories
• You have your order number

Items we cannot exchange

• Earrings and other items worn on the body, once used, for hygiene reasons
• Opened or used cosmetics
• Items damaged through misuse or normal wear

Damaged, faulty or wrong item

Contact us within 48 hours of delivery with photos or an unboxing video. We will replace the item, or exchange it for another product of the same value if it is out of stock, and cover the shipping both ways.

How to request an exchange

Message us on WhatsApp or email vaxauraofficial@gmail.com with your order number and the item you would like instead. We will share the next steps.

What you can exchange for

You can choose a different size, colour or design, subject to stock. If the new item costs more, you pay the difference on delivery. If it costs less, the difference is not refunded.

Refunds

Refunds are not offered. Every eligible return is settled by an exchange.