FAQs
Quick answers to the questions we hear most. Can’t find yours? Contact us.
How do I place an order?
Add the product to your cart and check out — or tap the green WhatsApp button on any product and we will place the order for you.
Which payment methods do you accept?
We currently accept Cash on Delivery. You pay the rider when your parcel arrives.
Is shipping free?
Yes — shipping is free on every order.
How long does delivery take?
Orders are usually dispatched within 1–2 business days. Delivery time depends on your city; we will keep you updated. See Shipping & Delivery.
How can I track my order?
Message us on WhatsApp with your order number and we will share the latest status.
Can I return or exchange an item?
Yes, within our return window. Please read the Return & Refund Policy for details.
What if my item arrives damaged or wrong?
Contact us within 48 hours of delivery with photos or an unboxing video and we will make it right.
Do the photos match the real product?
We photograph our products carefully, but colours can look slightly different on different screens.
How do I care for my jewellery?
Keep it away from water, perfume and lotion. Put it on last, take it off first, and store it in a dry pouch or box when not in use.